Why is situational awareness important for an EMD?

Situational awareness is crucial for an Emergency Medical Dispatcher (EMD) because it allows them to understand the context in which an emergency is occurring. This includes being aware of the environment, the specific scenario at hand, and any dangers that might be present. By maintaining high situational awareness, an EMD can assess the urgency of the situation more accurately, prioritize the dispatch of resources effectively, and provide critical information to responding units and callers. This understanding facilitates better decision-making under pressure and enhances overall response efforts, ensuring that the appropriate help is dispatched in the most effective manner possible.