What should an EMD do if they suspect a caller is under duress or in danger?

In situations where an EMD suspects that a caller is under duress or in danger, remaining calm and asking discreet questions is crucial. This approach allows the dispatcher to gather necessary information about the situation while ensuring that the individual in distress does not become aware of the inquiry, which could escalate the risk they are facing. By providing guidance without alerting the caller’s potential aggressor, the EMD can help the individual navigate through their crisis effectively.

This method emphasizes the importance of maintaining a demeanor that does not provoke further danger and enables the dispatcher to collect details that may be vital for responding units. Additionally, remaining calm helps to de-escalate the situation, as the caller may find comfort and assurance in the EMD’s steady demeanor.

Other options, such as hanging up and calling the police, transferring the call, or ignoring the situation, do not address the immediate needs of the caller effectively or may compromise their safety further. They overlook the necessity for direct communication and support during a potentially volatile situation.