What is an important quality for an EMD when assessing calls?

Empathy and active listening are crucial qualities for an Emergency Medical Dispatcher (EMD) when assessing calls because they enable the dispatcher to connect with callers who may be experiencing high levels of stress or fear due to emergencies. By demonstrating empathy, the dispatcher can reassure the caller and help them feel understood, which can calm their nerves and facilitate more effective communication. Active listening ensures that the dispatcher gathers all relevant information about the emergency, allowing for an accurate assessment of the situation. This combination of empathy and attention helps to build trust, encourages cooperation, and increases the likelihood of obtaining critical details necessary for dispatching the appropriate emergency response efficiently. These interpersonal skills are essential in managing the emotional aspects of emergency situations, ultimately leading to better outcomes for patients and responders.