What actions constitute "pre-arrival instructions"?

"Pre-arrival instructions" refer to the critical guidance provided by the dispatcher to callers before emergency services arrive on the scene. This communication is essential for ensuring the safety and stabilization of patients while waiting for professional help. Providing step-by-step guidance for assistance allows the caller to perform necessary actions such as administering CPR, controlling bleeding, or managing a medical emergency effectively.

This type of instruction enhances the chances of a positive outcome by empowering the caller with knowledge and specific actions to take until medical personnel arrive. The focus is on real-time, actionable steps that have immediate relevance to the situation at hand.

In contrast, redirecting the caller to the nearest hospital, logging the call, or collecting data for future reference do not involve giving immediate guidance that can assist the caller in an emergency situation, which is the defining characteristic of pre-arrival instructions.