Most emergency callers are typically uncooperative or hysterical?

The statement is considered false because most emergency callers, while they may be distressed or anxious, do not behave in a manner that can be categorized as uncooperative or hysterical. Typically, individuals reaching out for emergency assistance are in crisis and often seek help promptly. They may experience fear, confusion, or panic due to the situation at hand, but many are willing to provide necessary information and follow guidance from the dispatcher.

Emergency Medical Dispatchers (EMDs) are trained to engage with callers effectively, utilizing calm and clear communication techniques to help stabilize the situation. Understanding this dynamic is crucial for EMDs, as it lays the foundation for their approach to each call—facilitating the gathering of critical information while reassuring the caller.