If a customer is experiencing chest pains, which protocol is appropriate?

The appropriate protocol for a customer experiencing chest pains is Protocol 10, which specifically addresses Chest Pain/Chest Discomfort. This protocol is designed to evaluate the patient's condition, understand the nature of the chest pain, and guide the dispatcher in providing critical pre-hospital care instructions. The protocol emphasizes the importance of quickly assessing symptoms associated with chest pain, as they can indicate serious underlying conditions such as a heart attack or other cardiac issues.

Utilizing this protocol allows the dispatcher to gather detailed information about the patient’s symptoms, medical history, and potential risk factors. Moreover, it facilitates appropriate response measures, ensuring that emergency medical teams are dispatched timely while also providing the caller with guidance on how to manage the situation until help arrives.

In contrast, the other options are not as suitable for a patient primarily experiencing chest pain. Protocol 1 focuses on cardiac arrest situations, which is a more advanced and critical state, while Protocol 15 addresses respiratory distress, which does not specifically target chest pain scenarios. Protocol 20, concerning heart attacks, is also relevant but is typically a more specific implementation of the directives outlined in Protocol 10 when the circumstances indicate a suspected myocardial infarction. Thus, Protocol 10 serves as the foundational step for assessing and managing chest pain