How should EMDs react if a patient indicates they are feeling suicidal?

When a patient indicates they are feeling suicidal, assessing the immediacy of danger and involving appropriate resources is crucial. This approach prioritizes the safety of the patient, which is the primary responsibility of an Emergency Medical Dispatcher. Understanding the level of risk allows the dispatcher to determine whether emergency services are needed, such as sending an ambulance or connecting the caller with mental health services.

By involving appropriate resources, EMDs can ensure that the patient receives the necessary support, potentially preventing harm. This step also facilitates a more focused conversation, where the dispatcher can guide the individual towards professional help suited to their situation. Ensuring immediate safety and appropriate intervention can significantly impact the outcome for someone in crisis.